Frequently Asked Questions

Our consultants provide personalized consultancy from wedding dress selection to accessory selection at our specially planned appointment time for you.

Therefore, we work by appointment for a comfortable shopping experience.

The 45-minute appointment fee is 1,000 TL including VAT.

If you cancel your appointment or cannot attend, no refund will be made.

Within the scope of this appointment fee; You can create an appointment once more within 1 month.

The appointment amount for purchasing or renting a wedding dress is deducted from your total fee.

Our showroom display products are size 38. (Bust: 92, Waist:72)

A chance to try on 3 models in a 45-minute appointment

A chance to try on 5-6 models in a 90-minute appointment

House of Zarif is a wedding dress design brand that offers personalized service.

We work entirely by appointment, not through a store system.

We allocate a special time slot for each of our brides and only serve them during this time.

Of course, we have express shipping worldwide. If you wish, you can place your order from the House of Zarif Düsseldorf Showroom for your shopping within Europe.

Our delivery time is 15-20 business days on average. Due to the risk of crowding, we recommend that you make an appointment at least 2 months before your wedding.

Your wedding dress; After your measurements are taken, they are delivered with a single fitting.

First of all, if you plan to use a corset, we definitely recommend that you come with the corset you will use.

Bringing your underwear with you in accordance with the dress you want to wear is important for taking the right measurements.

Determining the heel size you plan to wear will also be useful for the right height measurement.

We kindly ask you to bring a maximum of 2 people with you.

Yes, you can examine all our collections during your showroom visit.

Our wedding dress models start from 20,000TL.

You can create your order in three ways.

Appointment at House of Zarif Teşvikiye and House of Zarif Düsseldorf Showrooms You can create.

During your appointment, we try on the models you want and after you decide on the model you like, we start the special preparation process for you.

If you wish, we deliver it to your address by showroom delivery or by cargo.

You can make your appointment online.

After you create your order from our website and make your payment, our customer representative will contact you with your order information to plan your online appointment date.

During our online appointment, which will be held visually, all your necessary body measurements are taken, so you need to have someone to help you with the measurements and a tape measure during the meeting.

After our meeting, we start the special preparation process for the model you purchased according to your measurements.

If you wish, we deliver it to your address by showroom delivery or by cargo.

The shipping cost within Turkey belongs to House of Zarif.

All your orders within Turkey are sent with Yurtiçi Kargo.

When your order is delivered to the cargo, an information message is sent to the phone number you shared during the order.

After your package is delivered to the contracted cargo in Türkiye, it is delivered to your address within 3-10 business days.

The international shipping cost belongs to the orderer. The order is completed and the shipping fee is included.

Since customs duties vary by country, when your package reaches your country, you will receive an information message or e-mail from the intermediary cargo institution.

The customs duty amount you need to pay will be written in these information e-mails/messages.

The international shipping fee varies depending on the country to which the shipment will be made.

During the delivery of the products to the Buyer, House of Zarif cannot be held responsible for problems caused by the cargo company when the ordered products are delivered to the Buyer late or not received by the cargo company.

For requests for shipping with a special courier with same-day delivery within Istanbul, the courier fee belongs to the Buyer.

Customers who want to receive VIP Courier Delivery service can get information from our contact line at 0553 777 34 17.

House of Zarif is not responsible for any extra payments that may occur in international cargo, including any customs duties, transaction fees or any other charges.

Payment of these amounts will be required for your order to be released from customs upon arrival, depending on the country of delivery.

This means that the price shown on your order's payment screen does not include any overseas shipping related taxes or customs duties.

Since these fees are determined directly by local customs, we cannot inform you of the exact amount of Taxes or Customs Duties that your cargo will generate.

Your order is tailored for you in an average of 20 business days after your measurements are taken, except for force majeure reasons.
 

You have 7 days from the delivery date to request a return.

The buyer's requests and/or clearly his/her personal needs, measurements, color choices etc. There is absolutely no right to return for products prepared in accordance with.

Before sending your returnable products back to us, you must contact our contact line +905537773417.

Do not send anything back without contacting House of Zarif as this will extend the processing time.

We do not offer a free return service unless there is a defective product.

Please remember that you are responsible for the cargo until the returned products reach us.

House of Zarif offers all banks serving in Türkiye credit cards are valid.

If you wish, you can also make your payment by bank transfer.

After you make your transfer transaction, if you inform us via the customer services phone number on the contact page or via e-mail, your order will be processed much faster.

You can contact our whatsapp support line +90 553 777 34 17 for our Bank Transfer/EFT information.

TL prices are valid for Turkish citizens living in Türkiye.

Euro according to your country or you can pay in Dollars.

You can send an e-mail to [email protected].

Our working hours are between 10:00-18:00.

Our Whatsapp support line is +90 553 777 34 17

Our communication department will get back to you within 24 hours.

No, they are not included in the wedding dress price.

You can access the price information and all the details of our veil and accessory models from the link.

Yes, we work in plus size.